Did you receive an email with subject line "Notification"?
Is a Notification a Red Card?
No. This is not a Red Card. A Red Card Notification serves to educate and clarify the intentions of our Staff and Management team. It also serves as a platform to open a dialogue, between management and clients. Our intention is always to keep you (the client) safe, along with the physical and emotional safety of other clients and our Staff. Your account will have a notification, which will be removed after 30 days.
What a Notification means:
We understand that accountability is an important growth opportunity. Our Academy values are based on Growth, Integrity, and Friendship, and we uphold those values through our agency to communicate with one another. Whenever there is an issue, it’s important we be diligent on obtaining facts, so that we can make informed decisions. To preserve our Values, we have certain rules, guidelines, and behaviors that need to be enforced. Our Trainers and Management Team are assigned the role of enforcing our Values, Rules, Guidelines, and Behaviors. Our number one priority is to keep our clients safe (physically and emotionally). The Academy relies on the knowledge, wisdom, and stewardship of our Staff to direct and instruct clients in a way that keeps everyone safe, protecting individuals, and our institution. A Notification serves as an official document on file for all parties, that there is an issue (isolated and/or ongoing), that needs to be addressed. This notification also serves to educate our clients about our Red Card system and what it entails.
What is a Red Card?
A Red Card is a disciplinary action taken on behalf of Free Flow Academy to enforce rules and behaviors that protect our clients and employees. The Red Card System serves as an official notification, warning, and ultimately suspension system. To be issued a Red Card, Free Flow Management must receive three complaints from three different people (Staff, Management, and/or Clients). Red Cards can be distributed without three complaints if the offense is willfully disobeying our safety rules. Class and Open gym theft can result in immediate and permanent expulsion from the Academy.
To protect the integrity of the system, we give people many opportunities to adhere to our policies. If an instructor feels they need to issue a Red Card, it must be approved by Management if there have not been any other complaints against the client. Management will not approve a Red Card if it’s a first-time offense. If there are repeat offenses, it’s likely a Red Card will be issued.
We also consider that not all personalities mix well. Our goal is to make sure you thrive. It is not our goal to lose your business, lose other clients, or lose employees. Which is why we have 30+ Trainers and Staff to accommodate clients, and a Red Card system to accommodate Staff. We are very careful about issuing Red Cards. Trainers and Staff are not perfect, and sometimes we make mistakes. Which is why we will not issue a Red Card unless there are three complaints from three different people.
If you feel this notification was given to you in error, feel free to email us at firstname.lastname@example.org. If you have additional feedback on how the situation could have been handled more effectively by our Staff, you can fill out the following questions:
Did the Trainer/Manager on Duty use language and demeanor that is professional, with clear and direct instruction? If not, please explain.
Did the Trainer/Manager uphold our Academy rules? If not, please explain.
Did you feel the Trainer/Manager had your best interest, the interests of others, and the Academy in mind?
What can we do to better serve you?
Have you had a chance to review our Member Orientation? Here is the link: http://freeflowacademy.blogspot.com/2016/02/new-member-rulessafety-orientation.html